By
Pace Law

Client Service Minute: Feeling Good

August 7, 2013

Client service tips from Paul Alisauskas – Pace Law FirmI met with a woman last week in our Collingwood office who gave me a handy idea about how to look at the question of client service.

She called one afternoon to ask whether we could notarize some documents for her that were being delivered to her residence in Collingwood from a law firm in Quebec. I said, “Sure.” She mentioned that, once they’d arrived, there would be some urgency to get them signed and on their way back to Quebec. I assured her this would be no problem and asked her to call me as soon as they arrived.

A couple of days later, she called first thing in the morning to say she had her documents and asked when she could come in. I told her whenever it was convenient for her; she said she’d be in around noon.

The entire transaction took less than twenty minutes, including some social chit chat. After we shook hands and as she was going out the door, she turned to me and said, “You know, you’ve made me feel very good about Pace Law Firm.”

I thought about that encounter a bit and realized, firstly, that there was nothing extraordinary about what I’d done for this woman; but secondly, and more importantly, that she’d encapsulated the notion of client service in her remark. If we all aim at making everyone “feel good about Pace Law Firm,” we’re automatically delivering superior client service. So, make it a habit to ask yourself regularly what you’re doing to make people feel good about us.

Share This Post
Email
Facebook
LinkedIn
Twitter
Trending Posts
Read More Insights
Wills And Estates
By
Pace Law
Estate planning, essential for ensuring posthumous wishes are met, remains an area 70% of Canadians neglect. This deficiency largely stems from misconceptions, such as believing estate planning is only for the wealthy or thinking they’re too young to start.
Criminal Defence Law
By
Pace Law
In Ontario, adherence to driving regulations is critical for public safety, but violations occur, leading to criminal charges.
Wills And Estates
By
Angela Barrientos
Have you ever thought about estate planning and concluded it’s unnecessary because you don’t own any real estate?
Corporate and Personal Law
By
Pace Law
A Share Purchase Agreement (SPA) is an integral document used when the shares of a corporation are being purchased. The document outlines the agreement between the buyer and seller and can be quite complex.
Wills And Estates
By
Angela Barrientos
A will is a legal document that clearly states how a person’s property and belongings will be divided after their passing.

Get in Touch

Call us now or fill out the form to discuss your case with an experienced legal professional.

Our Locations

Office Location

191 The West Mall, Suite 1100
Toronto, ON M9C 5K8
Phone: 1-877-236-3060
Fax: 416-236-1809

Office Location

191 The West Mall, Suite 1100
Toronto, ON M9C 5K8
Phone: 1-877-236-3060
Fax: 416-236-1809

Scroll to Top