Client Service Minute: What’s The “Difference?”

  Client service tips from Paul Alisauskas – Pace Law Firm: Think one person can’t ‘make a difference’? I attended a client service seminar this week during which I heard the following story: The employees of a small independent grocery outlet had a customer service training session provided by an outside supplier. A young man named John, […]

Trust Between A Lawyer And A Client Is Paramount

  Toronto Personal Injury Lawyer Albert Conforzi: A recent negative news story about the legal profession involves a lawyer who is accused of misappropriating trust funds. From the Toronto Star: An Ontario lawyer who faced a disciplinary hearing on Wednesday says he will defend the accusations that he misappropriated about $500,000 from clients and his own law […]

Canada’s Super Visa

James Metcalfe – Pace Immigration: The Super Visa program has been operating for more than a year and from what I have heard most people are happy with it.

Canada Federal Skilled Worker Program 2013

James Metcalfe – Pace Immigration: Citizenship and Immigration Canada released a media backgrounder on the Federal Skilled Worker Program which will come into effect on May 4 this year.

Canadian Start-Up Visa Program

James Metcalfe – Pace Immigration: Citizenship and Immigration Canada has launched a new program called the Start-Up Visa to replace the old Entrepreneur program which slowly slipped into history 2 years ago.

Client Service Minute: Make The Right Comparison

  Client service tips from Paul Alisauskas – Pace Law Firm: A lot of client service writing and advice deals with the sort of encounter that might be typical of a retail purchase, such as dealing with a billing problem, or getting a piece of information from your auto mechanic. These tend to be short, likely infrequent […]

Update: NFL Head Injury Class Action Lawsuit

  Toronto Personal Injury Lawyer Albert Conforzi: I’ve been following with interest the latest developments in the NFL head injury class action lawsuit. This piece from the Wall Street Journal caught my eye. Emphasis mine: In the first courtroom showdown between the National Football League and retired players seeking damages over head injuries, NFL lawyers argued Tuesday that the matter […]