Client Service Minute: “Trading” Clients

Client service tips from Paul Alisauskas – Pace Law Firm: This past week, in our Collingwood office, we made retainer arrangements with a new client. I was curious how she came to us so I asked the attending lawyer about it; turns out, our firm benefited from the most fundamental of client service failures: The…

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Proud to Be A Plaintiff’s Personal Injury Lawyer

Toronto personal injury lawyer Albert Conforzi: When I first started practicing as a lawyer in Toronto, my early years were spent as a defense lawyer acting for insurance companies. During those years, I learned how to analyze insurance policies and apply that analysis to particular situations as they arose. In addition, I spent some time…

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Client Service Minute: The Power of Listening

Client service tips from Paul Alisauskas – Pace Law Firm: When you are relating to, helping or problem-solving for a client, there’s no more important skill than listening. Apart from helping to conclude a task, the added benefit of effective listening is that it shows the client that they are important – they have something…

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