Paul-Alisauskas

Client Service Minute: Responsiveness Counts

Client service tips from Paul Alisauskas – Pace Law Firm: We were recently retained by a husband and wife who had suffered a motorcycle accident in the Collingwood area. As I did the telephone intake for this case, I had a front row seat for how it was handled. The circumstances illustrate one important client…

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Paul-Alisauskas

Client Service Minute: Roger Staubach

Client service tips from Paul Alisauskas – Pace Law Firm: Roger Staubach is a legendary NFL Hall of Fame quarterback, among numerous other accomplishments and distinctions, both sporting and in business. As an article of what his success was based on, he coined the following saying: “There are NO traffic jams on the extra mile.”…

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Client Service Minute: A Study in Contrasts

Client service tips from Paul Alisauskas – Pace Law Firm: A couple of days ago, I encountered two very different approaches to client service: I had a guitar strap with some of the stitching letting go. I needed a section of about 3” in length to be sewn. I located a shoe and sport repair…

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Paul-Alisauskas