Client Service Minute: A Study in Contrasts

Client service tips from Paul Alisauskas – Pace Law Firm: A couple of days ago, I encountered two very different approaches to client service: I had a guitar strap with some of the stitching letting go. I needed a section of about 3” in length to be sewn. I located a shoe and sport repair…

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Client Service Minute: Listening 101

Paul Alisauskas What could be simpler than listening? Well, plenty of things it seems. Are you paying complete attention to the speaker? Or, are you glancing (frequently, as is very common these days ) at your ‘device’, out the window or at the floor? Are you hearing every word coming out of the speaker’s mouth? Are you thinking about what is being said, or when…

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Client Service Minute: “Trading” Clients

Client service tips from Paul Alisauskas – Pace Law Firm: This past week, in our Collingwood office, we made retainer arrangements with a new client. I was curious how she came to us so I asked the attending lawyer about it; turns out, our firm benefited from the most fundamental of client service failures: The…

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Proud to Be A Plaintiff’s Personal Injury Lawyer

Toronto personal injury lawyer Albert Conforzi: When I first started practicing as a lawyer in Toronto, my early years were spent as a defence lawyer acting for insurance companies. During those years, I learned how to analyze insurance policies and apply that analysis to particular situations as they arose. In addition, I spent some time…

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