Client Service Minute: Civility and Service

Client service tips from Paul Alisauskas – Pace Law Firm: We hear quite a bit about the growth of incivility in the work place. Recent research suggests it is indeed on the rise. One startling finding about the implications of incivility (or “disrespectful” behaviour) is that while 94% of people who are subjected to disrespectful words…

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Client Service Minute: Feeling Good

Client service tips from Paul Alisauskas – Pace Law Firm: I met with a woman last week in our Collingwood office who gave me a handy idea about how to look at the question of client service. She called one afternoon to ask whether we could notarize some documents for her that were being delivered to…

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Injured By A Dog? Know Your Rights

According to statistics, approximately 42 dogs bites occur every hour in Canada. In Ontario alone, there are over 5000 dog bites reported every year. Significantly more dog bites and other forms of dog attacks go unreported. Victims of dog attacks are often wary of reporting incidents or seeking compensation because they know the dog and…

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The Importance of Self-Examination

Client service tips from Paul Alisauskas – Pace Law Firm: At a recent seminar, I heard a seasoned consultant talk about the greatest barrier he’s encountered in attempting to implement organizational improvements in client service: “Everyone points across the table.” In other words, “If only someone else did things differently or better, I’d be able to…

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