The Importance of Self-Examination

Client service tips from Paul Alisauskas – Pace Law Firm: At a recent seminar, I heard a seasoned consultant talk about the greatest barrier he’s encountered in attempting to implement organizational improvements in client service: “Everyone points across the table.” In other words, “If only someone else did things differently or better, I’d be able to…

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Client Service Minute: Responsiveness Counts

Client service tips from Paul Alisauskas – Pace Law Firm: We were recently retained by a husband and wife who had suffered a motorcycle accident in the Collingwood area. As I did the telephone intake for this case, I had a front row seat for how it was handled. The circumstances illustrate one important client…

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Client Service Minute: Roger Staubach

Client service tips from Paul Alisauskas – Pace Law Firm: Roger Staubach is a legendary NFL Hall of Fame quarterback, among numerous other accomplishments and distinctions, both sporting and in business. As an article of what his success was based on, he coined the following saying: “There are NO traffic jams on the extra mile.”…

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