Client Service Minute: Civility and Service

Client service tips from Paul Alisauskas – Pace Law Firm: We hear quite a bit about the growth of incivility in the work place. Recent research suggests it is indeed on the rise. One startling finding about the implications of incivility (or “disrespectful” behaviour) is that while 94% of people who are subjected to disrespectful words…

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Client Service Minute: Feeling Good

Client service tips from Paul Alisauskas – Pace Law Firm: I met with a woman last week in our Collingwood office who gave me a handy idea about how to look at the question of client service. She called one afternoon to ask whether we could notarize some documents for her that were being delivered to…

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